Terms & Conditions

Last updated: October 9, 2026

These Terms and Conditions govern your use of this website and your purchase of products from RS Pet Stop ("we", "us", "our"), whether ordered online, through our Facebook Messenger assistant, or in-store. By placing an order with us, you agree to these terms.

Who We Are

This website (www.rspetstop.com) is owned and operated by RSPETSTOP PET STORE, a business registered with the Philippine Department of Trade and Industry (DTI Certificate of Business Name Registration No. 6230461), doing business as RS Pet Stop, with stores located in Tanza, Cavite and Gen. Mariano Alvarez (GMA), Cavite, Philippines.

Products & Pricing

• Product photos are provided for reference; actual items (e.g. live fish, aquatic plants) may vary slightly in appearance.
• Custom aquarium, stand, and filtration builds are made to the specifications you provide (size, glass thickness, options, etc.) at the time of order.
• Prices are quoted in Philippine Pesos (PHP) and may change without prior notice; the price confirmed at the time your order is placed is the price that applies to that order.
• All items are subject to availability. If an item you ordered is out of stock, we will contact you to offer a substitute, a wait time, or a refund of that item.

Orders & Payment

• An order is confirmed once we verify payment (for prepaid orders) or once we confirm the order details with you (for cash-on-delivery/pickup orders, where offered).
• We accept the payment methods shown to you at checkout or by our staff (e.g. GCash, Maya, bank transfer, or cash on pickup/delivery).
• You're responsible for providing accurate order, contact, and delivery details. We are not liable for delays or issues caused by incorrect information you provided.

Cancellation & Refund Policy

Cancellation

• Standard (ready-made) items: may be cancelled free of charge any time before the order has been packed or shipped for delivery. Once packed/shipped, cancellation is at our discretion and may be subject to the Refund Policy below.
• Custom aquarium, stand, and filtration orders: may be cancelled free of charge before production/cutting has started. Once production has started, materials have already been cut or committed to your specifications, so cancellations at that stage are subject to a charge covering materials and labor already used, assessed on a case-by-case basis.
• To cancel an order, message us on Facebook or contact the branch handling your order as soon as possible.

Refunds

• Defective or incorrect items: if you receive a defective, damaged (not due to shipping mishandling by the customer), or incorrect item, contact us within 24 hours of receiving your order with photos of the issue. We will replace the item, repair it, or refund you, at our discretion.
• Live fish & aquatic life: due to their nature, live animals are only eligible for replacement/refund if reported dead or visibly unwell immediately upon pickup/delivery, before you accept the item.
• Custom builds: since these are made to your specifications, they are non-refundable once completed, except where the finished item does not match the specifications you approved, or is defective in materials/workmanship.
• Change of mind: we do not offer refunds for change of mind on custom or made-to-order items. For standard, unopened, unused items in original condition, contact us within 3 days of receipt to arrange a return or exchange.
• Approved refunds are issued to the original payment method (or as store credit/bank transfer, where the original method isn't possible) within a reasonable time after approval.

Delivery

• Delivery fees are estimated based on distance from the branch fulfilling your order and may be quoted through our own delivery service or a third-party courier (e.g. Lalamove), depending on availability.
• Delivery timeframes provided are estimates, not guarantees, and may be affected by traffic, weather, or courier availability.
• You (or someone you authorize) must be available to receive the order at the address and time arranged. Redelivery due to a missed handoff may incur an additional fee.

Limitation of Liability

To the extent permitted by law, our liability for any issue with an order is limited to the value of that order. We are not liable for indirect or consequential losses (e.g. loss of other livestock, property damage) arising from product use, except where caused by our proven negligence.

Governing Law

These terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these terms or your order will be subject to the exclusive jurisdiction of the proper courts of Cavite, Philippines.

Contact Us

If you have any questions about these Terms and Conditions, or need to raise a cancellation, return, or refund request, reach us at:

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date above.