Privacy Policy

Last updated: September 14, 2026

This Privacy Policy explains how RS Pet Stop ("we", "us", "our") collects, uses, and protects your information when you visit our website, message our Facebook Page, chat with our automated Messenger assistant, or place an order with us.

Information We Collect

When you message us on Facebook Messenger:

• Your Messenger identifier and, if made available by your Facebook profile, your first and last name.
• The content of the messages you send us, including any photos you send - for example, a GCash, Maya, or bank transfer payment screenshot.
• We do not receive your Facebook password, friends list, or any part of your profile beyond your name.

When you place an order with us (through chat, our website, or in-store):

• Your name, phone number, email address (if provided), and delivery address.
• Your order details (items, quantities, pricing) and payment information you provide to confirm payment (such as a reference number).

How We Use Your Information

• To respond to your messages and answer questions through our AI assistant.
• To create, process, and fulfill your orders, and to contact you about them (e.g. delivery updates, order status).
• To help our staff verify a payment you've sent us - our assistant may read a payment screenshot to suggest an amount and reference number, but a staff member always reviews and confirms this before it's recorded against your order.
• We do not sell your personal information to any third party.

Who We Share Information With

We only share your information with the service providers that help us run the above:

• Meta / Facebook Messenger Platform - to send and receive your messages; this is required for the chat to work at all.
• Anthropic (Claude AI) - to read your messages and any photos you send us and help generate a reply or a payment suggestion for our staff.
• Supabase - our database and file-storage provider, which securely stores your conversation and order records on our behalf.

We do not share your information with anyone else, except where required by law.

Data Retention

• Chat messages and any photos you send us are automatically and permanently deleted after 60 days.
• Photos are stored privately and are never publicly accessible on the internet - only authorized staff can view them, and only until they're deleted on the same 60-day schedule.
• Order records are kept for as long as needed for normal business, accounting, and legal recordkeeping.

Your Rights

You can ask us to access, correct, or delete your personal information at any time. To make a request, contact us using any of the details below - we'll confirm and act on your request within a reasonable time.

Data Deletion Instructions

If you'd like us to delete the data we hold about your Messenger conversation with us (including any photos you've sent, like payment screenshots), here's how:

1. Email us at the address above, or message our Facebook Page directly, with your request.
2. Let us know the name or phone number you used with us, so we can find the right conversation/order records.
3. We'll delete your chat history and any stored photos, and confirm with you once it's done - normally within a few business days.

Note: order records tied to a completed purchase may be kept for standard accounting/legal recordkeeping even after a deletion request, as described under Data Retention above.

Children's Privacy

Our services are intended for a general audience and are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date above.